- 1. General
2. Purchase
3. Delivery
Answer
1.1 Product Availability
All items displayed are ready stock and not pre-orders. If items is not available, it will be automatically mark as ‘sold out’.
All items displayed are ready stock and not pre-orders. If items is not available, it will be automatically mark as ‘sold out’.
1.2 Price
Price display is not including delivery.
Price display is not including delivery.
1.3 Size Chart
Size Chart applicable to Lingerie House™ products
Size Chart applicable to Lingerie House™ products
1.4 Colour Option
When a product have more than one colour, the first mention colour is the main product colour and following the colour after the slash ( / ) symbol is the secondary colour.
When a product have more than one colour, the first mention colour is the main product colour and following the colour after the slash ( / ) symbol is the secondary colour.
1.5 Personal Information
Lingerie House™ will not disclose, sell, lend, give out, or otherwise publish your personal information to any third party. Your personal information will not be accessible to our general employees. You will not be contacted unless complications arise during the transaction of your purchases.
Lingerie House™ will not disclose, sell, lend, give out, or otherwise publish your personal information to any third party. Your personal information will not be accessible to our general employees. You will not be contacted unless complications arise during the transaction of your purchases.
1.6 Gift Box & Gift Card
Our gift box and gift card is free, however there is a minimum handling charges or RM7.90 for bubble wraps and extra cardboard to make sure your gift box will not be damage or flat upon delivery.
Our gift box and gift card is free, however there is a minimum handling charges or RM7.90 for bubble wraps and extra cardboard to make sure your gift box will not be damage or flat upon delivery.
1.7.Lingerie Packaging
Each lingerie comes with individual plastic packaging with price tag.
Each lingerie comes with individual plastic packaging with price tag.
1.8 Picture Accuracy
All photographs are taken based on real actual product on average Asian body mannequin without any air brushing or Photoshop using a standard camera to provide extremely accurate product picture. Lingerie House™ did not use any air brushed or Photoshop modelled picture which may be misleading. Some colour variation may occur depending on individual monitor configuration.
All photographs are taken based on real actual product on average Asian body mannequin without any air brushing or Photoshop using a standard camera to provide extremely accurate product picture. Lingerie House™ did not use any air brushed or Photoshop modelled picture which may be misleading. Some colour variation may occur depending on individual monitor configuration.
2.1 Making Online Purchase
7 simple steps
Step 1 Create an account & Log In
Click here to create an account or to login.
Step 2 Puchase
To purchase, select ‘COLOUR’ option, ‘SIZE’ option and 'QUANTITY' and click ‘ADD THIS IN MY CART’.
Step 3 Shopping Cart
To finalize your shopping, click ‘SHOPPING CART’ on top of the page and click ‘CHECK OUT’
Step 4 Delivery Information
Confirm your delivery information. (Click ‘CHANGE ADDRESS’ if you wish to make changes in your delivery address and click ‘CONTINUE’) If there is no changes applicable, click ‘CONTINUE CHECK OUT’
Step 5 Payment Information
Confirm the total amount to pay, insert any discount coupon code (if applicable) and click ‘CONTINUE CHECK OUT’
Step 6 Order Confirmation
Re-confirm on your order and click ‘CONFIRM‘
Step 7
Click ‘PLEASE CLICK HERE TO PROCEED WITH YOUR PAYMENT'
Step 8 Payment
You'll be route to our online payment agent provider NBePay (NetBuilder (M) Sdn Bhd). Select payment methods on the left side panel of the screen (Click ‘DISPLAY’) Default payment method is via credit card. You may also choose other payment options such as other local bank online banking. Kindly follow the instruction given. Different instructions applicable for different type of payment.
7 simple steps
Step 1 Create an account & Log In
Click here to create an account or to login.
Step 2 Puchase
To purchase, select ‘COLOUR’ option, ‘SIZE’ option and 'QUANTITY' and click ‘ADD THIS IN MY CART’.
Step 3 Shopping Cart
To finalize your shopping, click ‘SHOPPING CART’ on top of the page and click ‘CHECK OUT’
Step 4 Delivery Information
Confirm your delivery information. (Click ‘CHANGE ADDRESS’ if you wish to make changes in your delivery address and click ‘CONTINUE’) If there is no changes applicable, click ‘CONTINUE CHECK OUT’
Step 5 Payment Information
Confirm the total amount to pay, insert any discount coupon code (if applicable) and click ‘CONTINUE CHECK OUT’
Step 6 Order Confirmation
Re-confirm on your order and click ‘CONFIRM‘
Step 7
Click ‘PLEASE CLICK HERE TO PROCEED WITH YOUR PAYMENT'
Step 8 Payment
You'll be route to our online payment agent provider NBePay (NetBuilder (M) Sdn Bhd). Select payment methods on the left side panel of the screen (Click ‘DISPLAY’) Default payment method is via credit card. You may also choose other payment options such as other local bank online banking. Kindly follow the instruction given. Different instructions applicable for different type of payment.
2.2 Unable To Make Payment.
A manual invoice will be generated and send to your e-mail with unique link for you to proceed your payment.
A manual invoice will be generated and send to your e-mail with unique link for you to proceed your payment.
3.1 Working Day Delivery
All delivery via express courier. Signature is require upon receiving the parcel. Parcel will be deliver on working day only. There is no weekend or public holiday delivery. Please provide day time shipping address and make sure someone is available at the shipping address to receive your purchase as signature is require upon delivery. Office address is the most recommended.
All delivery via express courier. Signature is require upon receiving the parcel. Parcel will be deliver on working day only. There is no weekend or public holiday delivery. Please provide day time shipping address and make sure someone is available at the shipping address to receive your purchase as signature is require upon delivery. Office address is the most recommended.
3.2 Domestic Delivery Rates
Free delivery for purchase RM100 & above anywhere in Malaysia.
Free delivery for purchase RM100 & above anywhere in Malaysia.
3.3 Domestic Transit Day
Standard domestic delivery within major city or town is the next working day. For other outskirt areas, the delivery is within 2 working days
Standard domestic delivery within major city or town is the next working day. For other outskirt areas, the delivery is within 2 working days
3.4 Courier Packaging
Standard courier company plastic flyer to ensure full discreet and privacy. It will be declare under clothing and sender from Duai Trading. Lingerie House™ will not be display on the packaging.
Standard courier company plastic flyer to ensure full discreet and privacy. It will be declare under clothing and sender from Duai Trading. Lingerie House™ will not be display on the packaging.
3.5 Delivery Cut-Off Time
3.6 Appointed Courier Company
Nationwide Express Courier Services Bhd, Skynet Worldwide (M) Sdn Bhd or Citylink Global Network depending on the location of our runners.
Nationwide Express Courier Services Bhd, Skynet Worldwide (M) Sdn Bhd or Citylink Global Network depending on the location of our runners.
3.7 Tracking Number
Log in into your account in the website. Click on ‘My Account’ to view all your purchase(s) status along with your tracking number.
Log in into your account in the website. Click on ‘My Account’ to view all your purchase(s) status along with your tracking number.
